Man With A Van Ilford Terms and Conditions
These Terms and Conditions set out the basis on which Man With A Van Ilford provides removal, delivery, transport, loading, unloading, and related moving services to customers in the United Kingdom. By making a booking with us, the customer confirms that they have read, understood, and agreed to these terms. They apply to all quotes, bookings, and services unless we agree otherwise in writing. For clarity, references to we, us, and our mean the service provider, while you and your mean the customer or any person acting on the customer’s behalf.
Our man and van Ilford service is intended for household moves, furniture transport, student moves, collection and delivery jobs, and similar light removals. These terms are designed to protect both parties by setting reasonable expectations around scheduling, pricing, access, conduct, and responsibilities. They do not affect any rights you may have under applicable consumer law. Nothing in these terms seeks to exclude liability where it would be unlawful to do so.
Where a quote is provided before booking, it is based on the information supplied by you, including the volume of items, access conditions, travel distance, parking considerations, and any special handling requirements. If the actual job differs from the details provided, we may revise the quote accordingly. A quote is usually valid for a limited period only and may be withdrawn or amended if the scope of work changes or if incorrect information was supplied.
Booking Process
All bookings for Man With A Van Ilford must be made through an approved booking method and are only confirmed once we have accepted the job and, where required, received any deposit or advance payment. A booking request does not guarantee availability. We may ask for information about the size and nature of the job, collection and delivery addresses, preferred time window, access restrictions, and any items that need special care. This information helps us allocate the appropriate vehicle, crew, and time.
You are responsible for ensuring that all booking details are accurate and complete. If you fail to disclose relevant information, such as stairs, no-lift access, narrow entrances, heavy items, fragile goods, or unusually large volumes, we may charge extra, alter the vehicle allocation, refuse to carry out the service, or treat the booking as cancelled by you. We reserve the right to refuse any job that is unsafe, illegal, impractical, or outside the scope of our service.
It is your responsibility to ensure that someone authorised is present at both collection and delivery points, unless we have agreed otherwise in advance. If a third party acts for you, they must have authority to make decisions on your behalf. Any changes to the booking, including time changes, address changes, or item changes, should be communicated as soon as possible. We will try to accommodate changes, but we cannot guarantee that every alteration will be possible.
Payments are due according to the quotation and booking confirmation. Unless otherwise agreed, charges may be based on hourly rates, fixed rates, mileage, labour, waiting time, or a combination of these. Additional charges may apply for congestion, parking costs, tolls, ULEZ or similar clean air charges where relevant, long carries, dismantling or reassembly, extra waiting, after-hours work, or the handling of exceptional items. Any unpaid charges must be settled immediately when requested.
We may require a deposit, card pre-authorisation, or full advance payment to secure the booking. Deposits may be non-refundable where the service has been reserved for a specific time and we have incurred preparation costs, unless otherwise required by law. If payment is declined, reversed, or delayed, we may suspend the service, withhold delivery, or cancel the booking. Goods will not be released or unloaded if payment has not been made in full where payment is due on completion.
If the job takes longer than expected because of factors outside our control, such as poor access, incomplete packing, delays in gaining entry, or changes requested during the move, the price may increase. We may also charge for standby time if our crew is delayed by you, your agents, or the availability of keys. If payment is made by bank transfer, card, or another electronic method, funds must clear before any additional obligations arise on our part.
Cancellations, Amendments, and Delays
You may cancel or reschedule a booking by giving us reasonable notice. The amount refundable, if any, will depend on how much notice is given, whether a vehicle or crew has already been allocated, and whether work has already started. If you cancel close to the agreed time, or fail to be present when the service is due to begin, we may charge a cancellation fee or the full booked amount where permitted by law. Any costs already incurred by us may be deducted from sums paid in advance.
We may cancel or postpone a booking if the service cannot be carried out safely, if there is a risk of damage to property or injury to persons, if access is blocked, if payment terms are not met, or if circumstances beyond our reasonable control prevent performance. Such circumstances may include severe traffic disruption, accidents, extreme weather, road closures, vehicle breakdown, strikes, or other events commonly described as force majeure. In these cases, we will make reasonable efforts to rearrange the service, but we are not liable for losses arising solely from the disruption.
If you require an urgent change, we will do our best to assist, but same-day amendments are subject to availability and may affect the price. We recommend that you ensure all items are packed, dismantled where necessary, and ready to move before the crew arrives. Delays caused by waiting for packing, keys, parking arrangements, or access permissions may be charged. Where a booking involves multiple stops, additional waiting or route changes may also incur extra costs.
Liability is limited to the extent permitted by law. We will take reasonable care when handling your belongings and carrying out the service, but we are not responsible for loss or damage caused by events outside our control, by the inherent fragility or condition of the item, or by inadequate packing by you. Where you pack items yourself, you accept responsibility for their suitability for transport unless damage is caused by our negligence. Man with a van Ilford services often involve mixed items and access challenges, so customers should ensure goods are properly prepared.
We do not accept liability for pre-existing damage, cosmetic wear, unsecured fittings, hidden defects, or items that are not suitable for standard transport without specialist equipment or prior agreement. If you request that we move an item that is heavy, awkward, or fragile, you must disclose this in advance. We may refuse to move items that appear unsafe. Any claim for loss or damage must be raised as soon as reasonably possible and supported with evidence, including photographs and a description of the item and circumstances.
If we are found legally liable, our liability will normally be limited to repair, replacement, or compensation up to the lower of the item’s fair market value or the amount recoverable under any relevant insurance arrangement, subject always to applicable law. We are not liable for indirect or consequential losses, including loss of earnings, missed deadlines, emotional distress, or business interruption, unless such exclusion is prohibited by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
Waste Regulations
Where our service includes the removal of waste, the customer must ensure that the waste is accurately described and legally present for collection. We only transport and dispose of waste in accordance with applicable UK waste legislation, including duties relating to the transfer, handling, and disposal of controlled waste. We may ask for details about the waste type, quantity, and origin. If necessary, we may refuse waste that is hazardous, improperly packaged, or not suitable for the booked service.
Customers must not ask us to dispose of prohibited materials unless we have expressly agreed and are lawfully able to do so. Examples may include asbestos, chemicals, clinical waste, pressurised containers, solvents, gas cylinders, oils, electrical items requiring specialist treatment, or any item classed as hazardous under applicable regulations. You remain responsible for declaring the nature of the waste accurately. If undeclared hazardous or restricted waste is discovered, we may stop the service and charge for any time, disposal, or compliance costs already incurred.
When we provide waste collection or clearance, you confirm that you have the right to authorise disposal of the items and that they are not stolen, subject to legal dispute, or otherwise unlawfully transferred. We may issue paperwork or transfer records where required by law, and you agree to provide the information needed for compliance. If the waste is found to have been misdescribed, illegally dumped, or mixed with restricted materials, we reserve the right to recover any resulting costs, fines, or losses to the extent permitted by law.
Customer Responsibilities
You must ensure that the items to be moved are ready at the agreed time, unless packing or preparation is included in the service. This includes making sure pathways are clear, parking is available or permitted, and any necessary permits, building access, or lift reservations have been arranged. If access is restricted, unsafe, or delayed, we may refuse to proceed or may charge extra time. The customer must also ensure that all items fit through doorways, stairways, lifts, and corridors, unless previously confirmed otherwise.
You are responsible for protecting sensitive items such as cash, jewellery, passports, personal data, and irreplaceable documents. We do not normally transport prohibited or highly sensitive items unless expressly agreed in writing. Any item of exceptional value should be declared in advance so that we can decide whether it can be moved and whether additional protection is required. The customer should also remove batteries, loose liquids, and personal belongings from furniture and appliances where appropriate.
If you or your representative instructs our crew to place items in a specific location, you accept responsibility for that instruction. We may rely on directions given at the time of delivery unless they are unsafe. We are not obliged to move items repeatedly once placed, unless this is part of the agreed service and safe to do so. Please check all goods and property promptly at completion so any obvious issue can be noted while our crew is still present.
We may subcontract part or all of the service where necessary, but we remain responsible for delivering the service with reasonable care and skill, subject to these terms. Any subcontractor used will be expected to follow the same standards of conduct and compliance. No waiver of any term shall be effective unless agreed in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.
These Terms and Conditions may be updated from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time your booking is accepted will usually apply to that booking, unless a later change is required by law. By continuing to use our van and man Ilford service after any update, you may be deemed to have accepted the revised terms for future bookings. We encourage customers to review the terms before each new booking.
Governing Law These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, subject to any mandatory consumer rights or statutory protections that apply. This agreement reflects a standard UK legal framework for moving and transport services and is intended to provide fairness, clarity, and lawful operation for both parties.